Smart Marketing First

Introduction

At Smart Marketing First, we value your trust. These policies explain how we protect your personal information, outline your rights under Canadian, U.S., and international law, and share our commitment to responsible business practices. By using our website and services, you agree to these terms, which are designed to ensure transparency, accountability, and sustainability in everything we do.

Terms of Use

Acceptance of Terms

By accessing or using SmartMarketingFirst.com (“Site”) and engaging with Smart Marketing First (“Company,” “we,” “our”), you agree to be bound by these Terms of Use. If you do not agree, you must discontinue use immediately.

Scope of Services

Smart Marketing First provides digital marketing services, including but not limited to: search engine optimization (SEO), paid advertising, content creation, web design, reputation management, and consulting. Service packages (Starter, Pro, Enterprise) and promotional offers (including free website offers) are subject to change without prior notice.

User Obligations

Users must provide accurate and complete information when submitting forms or engaging services. Misrepresentation, fraudulent activity, or misuse of services may result in immediate termination of access.

Intellectual Property

All content, branding, and materials on the Site are the exclusive property of Smart Marketing First. Unauthorized reproduction, distribution, or modification is strictly prohibited.

Refunds and Cancellations

Refunds or cancellations for service packages may be requested within 14 days of purchase, subject to review and approval. Refunds will not be issued for completed services or partially delivered projects.

Limitation of Liability

Services are provided “as is.” Smart Marketing First shall not be liable for indirect, incidental, or consequential damages, including lost profits, arising from use of the Site or services.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of British Columbia, Canada, and applicable U.S. federal and state laws for U.S.-based clients.

Privacy Policy

Data Collection

We collect personal information including name, email, phone number, budget, and service interests when users submit forms or engage services.

Use of Data

• Provide quotes and deliver services
• Improve marketing strategies and website functionality
• Communicate updates, promotions, and service information

Third-Party Tools

We may use third-party tools such as Google Analytics, AI-powered SEO platforms, and advertising networks. These tools may collect anonymized usage data.

Legal Compliance

Smart Marketing First complies with: PIPEDA (Canada), CCPA (California, USA), and GDPR (European Union).

Data Security

We implement reasonable safeguards, including encryption and secure servers, to protect personal information.

Cross-Border Transfers

Personal data may be processed in Canada and the United States. By using our services, you consent to such transfers.

Environmental Policy

Commitment to Sustainability

Smart Marketing First is committed to minimizing its environmental impact through responsible internal practices.

Digital Sustainability

• Preference for cloud-based services to reduce physical resource consumption
• Minimization of paper use in favor of digital documentation
• Use of energy-efficient hosting providers

Continuous Improvement

We regularly review internal operations to align with Canadian and U.S. environmental standards.

Transparency

We will disclose sustainability initiatives and improvements as they are implemented.

Contact Information

Smart Marketing First
Email: privacy@smartmarketingfirst.com
Phone: 604‑719‑4836

We respond to all privacy and compliance inquiries within 30 days, in accordance with applicable law.

Data Subject Rights

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your personal data, subject to legal and contractual obligations
• The right to withdraw consent for data processing where applicable
• The right to lodge a complaint with the appropriate regulatory authority

These rights may be subject to certain legal exceptions and limitations, including but not limited to contractual obligations, legitimate business interests, and regulatory requirements. Smart Marketing First will comply with all applicable laws while balancing these obligations.